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FAQs

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Q: What is MINGDA?
A: MINGDA is the pioneer manufacturer that introduced 3D printing technology to China market. MINGDA own the most advanced technology in the filed.  Through years of sustained and rapid development, MINGDA has become a famous brand on global market.
Q: What’s the printing size of MINGDA 3D printer?
A: We have different size of 300*200*600mm, 300*200*400mm, 300*200*200mm for chosen.
Q: What is the printing resolution of MINGDA 3D printers?
A: 3D printing resolution is performed out by layer thickness. Our Glitar series  3D printers are of 0.04-0.2mm layer thickness. Of course, if you want a higher resolution to 0.04mm, it also depends on your STL file, as well as the slicing skills.
Q: What types of filament can be used on MINGDA 3D printers?
A: The max heating temperature of our extruder can achieve 260 degrees, and of 1.75mm extruder, so our 3D printers are compatible with all material on market, such as PLA, ABS, Nylon, HIPS, Rubber and other elastic material etc.
Q: Can I use 1.75mm filament on MINGDA 3D printer?
A: Yes, all of our machines are of 1.75mm extruder, which is more precise and compatible with more materials.
Q: What 3D modeling software can I use?
A: You can use any program that can create STL/ OBJ file, such as AutoCAD, 3D Marks, Sketchup, ProE, Solidworks, etc.
Q: What accessories should be purchased to come with the machine?
A: We will give you some spare parts and maintence kits together with the printer. And also give you 1 spool of PLA filament for your first-run.
Q: How to purchase?
A: 1) Place the order at our online store directly
2) Contact with our sales team for purchase guide
3) Contact with our sales team to consult if we have authorized agents at local, and then buy the printer at local
Q: How long will my order be shipped out after payment confirmed?
A: After receiving your payment, your goods will generally be shipped out within 2 working days if there is no any special requirement.
Q: How many days will my order arrive?
A: Excepting for our lead time (2 working days), the Global Express will take around 3-6 days.
Q: What if any damage during shipping?
A: Please kindly check the package when you receive it. If you find damage, you can definitely refuse signing acceptance and then claim loss from the express service company. At the same time, please take photos of the damaged packing and item. And we will help with the claim from our side.
Q: Do I need to pay more extra charges except for shipping charge and goods cost?
A: The international business will generate the import taxes, customs duties and fees which are levied when the goods arrives in the destination country. These additional charges for customs clearance must be borne by the consignee; we have no control over these charges and can't predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
If shipped by Global Express, they will help you to clear the Customs, and notice you how to pay these additional charges. (We can help declare low value in shipping invoice if in need)
Q: How to pay? Can I use Credit Card?
A: We accept following methods of payment: PayPal online payment,    
PayPal direct payment, credit card (through PayPal gateway, some areas may be 
restricted), bank transfer/Telegraphic Transfer (T/T) payment and Western
Q: How can I track my order?
A: We will update tracking number to you once we get it from forwarder company.
Q: Why is the shipping charge so high? May I use some cheap carrier, like EMS, to ship my goods?
A: All the shipping charge is calculated strictly according to the packing size and weight of the goods.
MINGDA has cooperation with TNT, UPS, Fedex, DHL and EMS etc, we will select the most convenient and economical shipping way for you.
Q: What’s the package information. 
All of our machines are of strong export wooden package:
Glitar9: 50kg, 45*55*90cm              Glitar8: 42kg,  45*55*70cm   Glitar7: 38kg, 45*55*50cm

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